Skype for business recording limits7/20/2023 Navigate to Infrastructure → Recording → Recording Channels menu.Follow the below steps in order to manage and maintain the recording In a Microsoft telephony environment a single recording channel is enough to provide recording for voice transactions performed by the number of agents a single recording server is able to serve. Specify the domain of to which the particular gateway is assigned. Set to "MICROSOFT - UCMA" in case of SfB environment. the FQDN of the Lync Front-end (pool).ĥ061 (transport protocol port to which signalling information goes). Signalling gateway IP address or domain name to which signalling information goes, i.e. For example the FQDN of the Lync Front-end (pool). Media gateway IP address or domain name from which media streams arrive. Click the Submit button to save the modifications to the database.Ī recording gateway has the following properties:Īssign a unique name identifying the specific gateway.Specify the properties described below.Use the +New recording gateway button to specify the required parameters of the new recording gateway.Navigate to Infrastructure → Recording → Recording Gateways menu.Microsoft Skype for Business) and through which Contact Expert can record calls. Specify the following items in a proper manner within CE in order to enable call recording:Ī Recording Gateway represents the Unified Communications platform Contact Expert is utilizing (e.g. Contact Expert v7.1 for Skype for Business Server Contact Expert RecordingĬE can be set up to record voice calls as well as webchat transcripts.
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